Customer Success Story Wholesaler

Discover how a wholesaler transformed its customer journey with Quickr.

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About the Wholesaler

This electrical wholesaler is a company with many years of experience. They offer a wide range of electrical products, security solutions, and sustainable innovations. In addition, they provide tailored advice and custom solutions, allowing their customers to focus on their core business and fully benefit from technological advancements. The wholesaler has chosen to remain anonymous.

The Quickr data and sales tools were seamlessly integrated into the wholesaler's existing webshop via the API. The Quickscan functionality enables the installer to quickly and easily gain insights into which product offerings best match customer demand. With the Design App functionality, these insights can be effortlessly converted into quotes and orders.
The solution of Quickr.

The challenges

In the competitive wholesale solar panel market, price comparison is the norm, with customers constantly seeking the lowest price. This makes building customer loyalty and encouraging repeat purchases challenging. Although the wholesaler has a diverse customer base, it’s uncertain whether these customers will return for future orders. This lack of loyalty can lead to unpredictable revenue and higher acquisition costs. To stand out, it’s essential to offer not only competitive prices but also added value through service, convenience, and innovative tools.

Quickr’s Approach

Quickr is designed to address these challenges by creating an integrated and user-friendly ordering process. The selected data and tools provide a unified interface that enables installers to place their orders quickly and easily, with minimal steps and without distractions from multiple tools.

The Quickscan tool offers installers a fast and simple way to view the wholesaler’s current product and pricing offerings. At competitors, this process is often less transparent and more cumbersome.

The Selected Data and Tools

The wholesaler integrates Quickr into their own system via API. The decision was made to integrate the following tools: Package Selection, Roof Surface Selection, and the Design App.

The Quickscan tool provides installers with a fast and simple way to view the wholesaler’s current product and pricing offerings. At competitors, this process is often unclear and cumbersome.

Implementation Process

The integration of these tools was handled carefully, with a structured approach.

Analysis & Strategic Plan

Novasole mapped out the wholesalers’ unique needs to craft a tailored strategy. They advised making the most of available data and tools. After securing approval, the plan was successfully implemented.

Collaboration and Support

Novasole mapped out the wholesalers’ unique needs to craft a tailored strategy. They advised making the most of available data and tools. After securing approval, the plan was successfully implemented.

Thorough Testing

Testing the new workflow was a key part of the process. Various test scenarios were conducted to ensure everything worked perfectly. This helped identify and resolve potential issues early, significantly improving the stability and reliability of the system.

Launch

After extensive testing and a thorough rollout, the system was successfully integrated into the wholesaler’s workflow. Customers immediately began to benefit from the simplified and efficient ordering process.

Results

By implementing Quickr’s tools, the wholesaler revolutionized its workflow and improved its customer experience. The easy-to-use interface allows installers to quickly browse all the materials needed for their projects, fill their shopping carts, and complete orders with just a few clicks. This streamlined approach has made it less attractive for customers to shop with competitors, where individual parts often need to be requested separately.

Quickr ensures customers have confidence that all the materials they need for a project are available in one clear overview. They can pay for everything in a single transaction and receive all items together in one delivery. The fast order processing has also enabled the wholesaler to respond to customer needs more effectively. Quickr helps companies adapt quickly to market changes and provides the competitive edge needed to stay ahead.

Conclusion


Improved workflow

The implementation of Quickr has greatly improved the workflow, allowing installers to order faster and more efficiently.

Clear and Simple Ordering

The streamlined process provides customers with a clear and simple ordering experience, increasing overall customer satisfaction.

Stronger Competitive Position

By responding to customer needs faster, the wholesaler has strengthened its competitive position, making it better equipped to adapt to a dynamic market.

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